Technology has proved to be a game changer for the Insurance industry, says Shanai Ghosh, Executive Director & CEO, Edelweiss General Insurance
MUMBAI (The CONNECT) - Edelweiss General Insurance (EGI) has appointed fintech expert Madhu Malhotra as its Chief Technology Officer.
Madhu will spearhead the Technology function at EGI and drive digital innovation in line with the brand’s strategy of transforming the insurance landscape in India through tech driven solutions and offerings.
Madhu is an eminent Technology leader who brings with her two decades of rich experience across FinTech and Telecom domains. She has a proven track-record in leading digital innovations, engineering modernisations and transformations and streamlining cloud initiatives. Madhu recently served as head of Technology at Spectra. She was also associated with Airtel for 10 years and held many leadership positions there. While at Airtel Bank, she led the launch of the first payments bank of India, headed the financial inclusion vertical to deliver large scale customer impact and drove Agile adoption and transformation.
Welcoming Madhu, Shanai Ghosh, Executive Director & CEO, Edelweiss General Insurance, said, “Technology has proved to be a game changer for the Insurance industry, with the potential to transform the entire service ecosystem and enhance customer experience. At EGI, we are well placed to leverage this transformation, given our digital operating model.”
Madhu acknowledged: “Edelweiss General Insurance is one of India’s emerging technology-led non-life Insurance organisations which keeps customers at its core. Digital technology has a pivotal role to play in deepening of this relationship between the insurer and its customer. Thereby, as CTO my focus will be to create future ready digital platform and products offering state of the art digital experience and capabilities to our customers. I will strive for a culture of innovation to make the customer experience simple and transparent. I am incredibly excited to play a key role in accelerating this digital journey in the growth of EGI that Shanai has envisioned.”