This continual evolution is all part of GoTo’s strategy to provide businesses with a full IT service management solution later this year, company says
MUMBAI, Feb 27 (The CONNECT) –IT management and support company GoTo today announced a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve.
GoTo already has its flagship products GoTo Resolve, GoTo Connect, and Rescue and the latest updates introduce powerful new RMM capabilities to meet the needs of today’s IT leaders. This marks GoTo Resolve’s evolution towards a modern, unified IT service management (ITSM) solution.
GoTo Resolve’s RMM features streamline workloads to uncover, diagnose, and resolve IT challenges in a unified solution, and expand access to IT management with an all-new free offering. With the new features, GoTo Resolve is the only all-in-one IT management and support solution with native RMM, remote support and access, and ticketing backed by a built-in zero trust security architecture:
“We needed a reliable IT management solution that would streamline day-to-day support and provide us with more effective endpoint monitoring and administration across our users’ systems,” said Steve Snider, System Administrator at Eastern Industrial Automation. “With GoTo Resolve, we can even run diagnostics and automate routine maintenance to run in the background without disturbing end users. GoTo Resolve allowed us to do more in the first week than we were able to accomplish in a year with our previous RMM solution, and at a fraction of the cost.”
“We’ve made tremendous strides with GoTo Resolve since its launch just last year, introducing more than 60 new features and updates, developing a new offering specifically for MSP customers, and more than tripling our total managed devices and growing our weekly active users by more than 200% in the last six months alone. Building on its IT support roots, GoTo now offers a powerful RMM tool with GoTo Resolve. This continual evolution is all part of GoTo’s strategy to provide businesses with a full IT service management solution later this year,” said Paddy Srinivasan, CEO of GoTo. “We’re proud to say GoTo Resolve offers an all-in-one IT management and support solution where saving money doesn’t mean getting less – making it the ideal solution for IT leaders and businesses no matter where they are in their IT journey.”