The ASQ Awards are highly regarded in the airport industry, as they are based on passenger feedback
Mumbai, Mar 7 (The CONNECT) - Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been adjudged as the ‘Best Airport in over 40 million passengers category’ for the year 2022 in Asia Pacific region by Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards for the sixth year in a row.
The ASQ Awards are highly regarded in the airport industry, as they are based on passenger feedback and are considered a testament to an airport's commitment to providing an outstanding customer experience.
The Awards programme recognises the successful efforts and the CSMIA’s dedication towards delivering superior customer experience and increased satisfaction for its passengers, an airport press communique said.
The ACI ratings continue to be one of the most prestigious laurels in the aviation segment that recognize the best airports in the world. The Airport Service Quality (ASQ) surveys are conducted worldwide across airports where passengers are interviewed to rate airport services on the day of travel. The scientific methodology and strict quality control procedure following global standards undertaken by the organisation is a proof of the award’s fairness in identifying the airport’s excellence in service parameters that go beyond satisfying the needs of travelers.
CSMIA said it is a forerunner in bringing new technological innovations and was recognized with 'The Voice of the Customer' by ACI in 2021 as well and has bagged the Best Airport by Size and Region in the over 40 million passenger category award six times in a row. CSMIA's state-of-the-art infrastructure and continual enhancement in technological innovation along with efforts towards sustainability make it a leading airport in the country. The airport has made a remarkable impact in the Indian aviation sector with the adoption of cutting-edge technology and efforts towards sustainability and greener tomorrow; all prioritizing the customer and convenience from Mumbai.