Kapture CX seeks to revolutionise customer support and outbound sales.
MUMBAI, Nov 22 (The CONNECT) –  GenAI-powered CX automation platform Kapture CX, has launched the industry’s first voice bot for the BFSI sector, revolutionizing customer support and outbound sales, the company said.
Powered by Gen AI, this solution provides round-the-clock assistance, personalized multilingual support, and enables contact centers to achieve over 57% in cost savings
In the BFSI sector, deploying a robust customer support system is a strategic approach to enhancing customer experience and gaining a competitive edge for both customer retention and acquisition.
With customer behavior undergoing a significant shift in the digital space, Kapture CX has embedded vertical LLMs into its BFSI voice bot, making it more attuned to the industry’s terminology and concepts. This intelligent bot offers conversational and empathetic interactions, capable of understanding customer emotions through sentiment analysis and building on past interactions to deliver seamless, personalized experiences.
Sashi Bothra, Director (BFSI vertical) at Kapture CX said, this launch is a significant milestone in the company’s journey to revolutionize CX for the BFSI sector, helping organizations achieve operational excellence and elevate customer satisfaction.
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