Obtains Airports Council International Accreditation
CSMIA is among the 3 airports globally, 2nd in APAC & 1st in India to have won the ACI Level 4 certification.
MUMBAI, Sep 7 (The CONNECT) – In an India first, the Chhatrapati Shivaji Maharaj International Airport (CSMIA), managed by Adani Airport Holdings Limited (AAHL), has achieved Level 4 accreditation from the globally acclaimed Airports Council International (ACI).
CSMIA is among the three airports globally to attain this prestigious recognition, and second in the Asia-Pacific region to secure this certification.
This achievement stands as a momentous stride towards operational excellence and passenger satisfaction, CSMIA said.
The ascent to Level 4 accreditation can be attributed to a host of recent initiatives, including customer journey mapping and the vigilant monitoring of customer experience indicators.
The airport has introduced a slew of enhancements to elevate the passenger experience, encompassing streamlined processes, valet parking facilities, efficient security screening equipped with e-gates, enhanced navigation signage, video analytics for managing wait times in passenger processing and real-time flight information through digital displays. These improvements aim to minimize wait times, augment comfort, and facilitate smoother journeys for passengers.
Among the slew of technological and operational developments, the introduction of FASTag at CSMIA has contributed to a smoother traffic management within the airport premises. CSMIA’s digital footprint has also grown exponentially, with substantial increase in its social media followers on platforms like Facebook, Instagram, Twitter, and LinkedIn.
Aiming to further achieve a smooth passenger movement, CSMIA recently unveiled a ground-breaking expansion of its Pre-Embarkation Security Check (PESC) facility. With this infrastructure augmentation, CSMIA now has a total of 5,735 square meters of dedicated space for security screening as against 4,570 sq.m space earlier, and 328 square meters of newly created domestic transfer security check area. The PESC now provides for a contiguous processing area of approximately 2,075 square meters, making it one of the largest in the country. Further boasting the new security lanes, CSMIA introduced – Domestic to Domestic (D2D) transfer facility, an innovative solution to provide ease in transfer for passengers with connecting domestic flights. This move marked a new chapter in the airport’s journey, supporting airline customers in reducing Minimum Connecting Time (MCT) and promising passengers a seamless and efficient travel experience.
CSMIA’s commitment to reuniting passengers with their lost belongings is evident through its impeccable handling of lost and found items. The airport achieved remarkable success rates in returning these items to passengers, which also highlights integrity of the personnel across shake-holders at the airport in depositing the items.
A CSMIA’s spokesperson said the certification represents not just an accomplishment, but our “unwavering dedication to passenger satisfaction, environmental sustainability, and operational excellence”.
Mumbai International Airport Limited (MIAL) is managed by Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises, the flagship company of the globally diversified Adani Group. MIAL is a Public-Private Partnership (PPP) venture between AAHL, holding a majority stake of 74%, and the Airports Authority of India, holding the rest 26%. AAHL aims to converge India’s biggest cities in a hub and spoke model through the Group’s proven strength in developing and managing complex transport & logistics hubs.
