Maintains over 90% speech recognition accuracy, set to expand into Tier 2 and Tier 3 markets with support for over 15 languages
NEW DELHI, July17 (The CONNECT) – Superbot, the cutting edge SaaS based communication agent by PinnacleWorks, has reached the mark of managing over 1 million voice interactions every day across India. Operating seamlessly in 9+ Indian languages, Superbot is now pivotal in automating customer conversations for industries including education, healthcare, fintech, BFSI, D2C, e-commerce, and telecom. Each use case is meticulously customized with lead nurturing in education, EMI collection in fintech, and appointment reminders in healthcare, incorporating distinct conversational tones, industry specific vocabularies, and regulatory compliance flows.
Superbot’s daily call ecosystem spans both outbound and 24×7 inbound scenarios, handling high volume queries such as lead qualification, payment reminders, order tracking, feedback collection, and onboarding. Its distributed cloud telephony architecture, coupled with tier-1 telecom partnerships, a proprietary load balancer, and parallel ASR NLU processing pipelines, ensures ultra low latency under 1 second even while managing concurrent multilingual calls at scale.
Maintaining over 90% speech recognition accuracy across diverse Indian dialects, SuperBot’s proprietary ASR engines are finely tuned for phoneme level variations. The platform continuously evolves through real time human in the loop corrections and insights from over 10 million anonymized call transcripts. This linguistic depth has translated into measurable outcomes. A leading EdTech client reported a 50% drop in student attrition and 3x increase in lead engagement within 48 hours, while a skincare brand experienced a 22% uplift in delivery confirmation efficiency alongside 60% fewer manual escalations.
Sarvagya Mishra, company founder and Director said, Superbot’s focus is to build voice agents that do more than respond as they understand, adapt, and deliver value instantly.
Education clients configure Superbot’s no code drag and drop builder to create counselor like tones suited for admission related conversations. Fintech firms adjust workflows to handle compliance requirements such as PAN and date of birth verification. In healthcare, organizations set up dynamic frequently asked questions related to service slots and location details without needing developer support. Superbot’s 24 by 7 incoming helpline helps reduce Average Handling Time by over 45%, with more than 80% of queries managed automatically. This proves particularly useful for managing customer engagement beyond regular business hours.
Combining linguistic intelligence with industry specific workflows enables SuperBot to help organizations reach their customers faster, resolve queries more efficiently, and create a lasting sense of connection, Mishra said.
